Need for Experts

The most valuable asset, the most valuable resource in any organization, business, or community is the collective expertise of their people.  

Experts are needed to manage change.  They know how the processes and products work. Their knowledge is needed to maintain capabilities, and particularly when there are problems.

People become experts through practice.  While knowledge is needed, practice is how people learn.  Everyone can learn to be an expert at something.  

The automation of many systems and processes has made it difficult for people to get practice.  While advanced technology and automation can improve process uptime and productivity, it makes it all the more important to have experts available to keep those systems working.  But it'shard to get practice fixing processes, when they do not breakdown as frequently.  Added complexity and unexpected failure modes enhance the need for expertise that is hard get.

Simulation, as shown above, can be used to provide the virtual experience needed to create experts.   

The creation of a simulation environment requires process modeling and physics modeling expertise, understanding and incorporation of variability, as well as software integration and software modernization expertise.  The Simulation Tool Developers following the process described above.  Simulating reality involves minimizing assumptions and maximizing the number of parameters.   

The use of a Simulation Tool can create large team of experts.  Simulation Tool use is most effective when used with mentors - mentors who are subject matter experts in the organization's processes and products.     

Simulation Tool users can use the tool for daily training looking for outliers - combinations of parameters that result in an unexpected result.